GDPR Compliance

GDPR Compliance

At Erolmd, we respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the UK GDPR and the General Data Protection Regulation where applicable.

This GDPR Compliance page explains how customers in the United Kingdom, European Economic Area, and other applicable regions may exercise their privacy rights.

Who We Are

Erolmd is an online fashion store operated from the United Kingdom.

We collect and process personal information when you visit our website, place an order, contact our support team, or interact with our services.

Personal Information We May Process

We may process the following types of personal information:

Name, billing address, and shipping address

Email address and phone number

Order details and customer support communications

Payment-related information processed securely by our payment service providers

IP address, browser type, device information, and website usage data

Cookies, pixels, tags, and similar tracking technologies

Legal Basis for Processing

We process personal information under the following lawful bases:

Your consent, such as when you agree to receive marketing communications or allow non-essential cookies.

The performance of a contract, such as when we process your order, arrange delivery, handle returns or refunds, and provide customer support.

Compliance with legal obligations, such as tax, accounting, regulatory, and legal requirements.

Our legitimate interests, such as preventing fraud, improving our website and services, protecting our business, analyzing performance, and conducting marketing activities where permitted by law, provided that these interests do not override your fundamental rights and freedoms.

Your GDPR Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.

The right to request correction of inaccurate or incomplete personal information.

The right to request deletion of your personal information.

The right to request restriction of processing.

The right to object to certain processing activities.

The right to data portability.

The right to withdraw consent where processing is based on consent.

The right to object to targeted advertising or certain marketing activities.

How to Exercise Your Rights

To exercise your GDPR rights, please contact us at hello@erolmd.com.

When submitting a request, please provide enough information for us to verify your identity and locate your records, such as your order number or the email address used to place an order.

We will respond to valid privacy requests within the timeframe required by applicable data protection laws.

Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by following the unsubscribe instructions in our emails or by contacting us at hello@erolmd.com.

Withdrawing consent will not affect the lawfulness of processing based on consent before it was withdrawn.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable website functionality, analyze performance, improve user experience, and support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

International Data Transfers

As we operate from the United Kingdom and serve customers internationally, your personal information may be processed, stored, or transferred outside your country or region of residence.

Where required, we take reasonable steps to ensure that your personal information is protected in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, legal compliance, tax and accounting obligations, dispute resolution, and fraud prevention.

When personal information is no longer required, we will delete, anonymize, or securely retain it as required by applicable law.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Right to Lodge a Complaint

If you are located in the United Kingdom or European Economic Area and believe that we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority.

For customers in the United Kingdom, this may include the Information Commissioner’s Office.

Related Policies

For more details about how we collect, use, share, and protect personal information, please review our Privacy Policy.

You may also review our Terms of Service, Shipping Policy, and Return & Refund Policy for additional information about your use of our website and services.

Contact Information

If you have any questions about this GDPR Compliance page or wish to exercise your privacy rights, please contact us:

Business Name: Erolmd

Email: hello@erolmd.com

Phone number: +44 7912 342568

Address: 407, 3 Church Elm Lane, Dagenham, ENG RM10 9QQ, United Kingdom